Software Product Manager

Position Overview
Opti-Port is looking for an experienced software product manager to help manage the explosive growth it is experiencing with its flagship software system, CLX.  CLX is a web-based contact lens management system that helps eye care practices implement a more strategic and comprehensive approach to managing their contact lens business. Through a B2B and B2C model, CLX not only allows its users to be more efficient and drive their contact lens business within their office, but it also provides them an automated and convenient online platform for their patients to re-order contact lenses on behalf of the doctor.  

Role Mission 
Reporting directly to the President, the Software Product Manager will primarily be responsible for managing the CLX system functionality and the ongoing product enhancement process.  This includes understanding the current and future needs of the customer, managing the product system design and improvement process, working with key software integration and channel partners, and ensuring on-time delivery of software project management and system functionality rollouts. 

Primary Responsibilities

  • Manage new product functionality and enhancement process to develop ongoing product road map – managing needs of customer, documenting and product design,  project management of on-time system development, and the ongoing successful system maintenance
  • Optimize the value proposition of CLX by working to develop and pilot test best practices related to the marketing solutions that focus on capturing more patient contact lens orders for the eye care provider
  • Leverage and analyze data to optimize and influence product development and account opportunities
  • Work directly with IT manager and software development team to ensure team executes on product road map
  • Project management of new product functionality process from inception to product release and feedback
  • Manage process to objectively gather the “voice of the customer” and leverage the customer data to enhance program offerings
  • Manage process to actively track competition and update appropriate team members


Ideal Candidate demonstrates these characteristics & skills:

  • Dynamic personality that is goal-oriented and able to lead teams and drive projects
  • Someone that can keep pace with a growing organization
  • Ability to continuously improve and grow with needs of company
  • Excellent written and verbal communication skills
  • Strong organizational skills and ability to prioritize tasks appropriately
  • Proven team player
  • Proven ability to work with and influence cross functionally without formal authority


Experience

  • Bachelor Degree in computer science or business field
  • Minimum of 3 years of experience in product management of software system (or similar role)
  • Proven success in project management
  • Product management of .Net and SQL server system preferred
  • Proven experience in understanding, analyzing, presenting, and leveraging data
  • Healthcare experience is plus


To apply, please email cover letter and resume to hr@optiport.com.

CLX system

Job Opportunities

​​​​Grow your contact lens business.

Work With CLX...

Due to accelerated growth and CLX's strong positioning for continuous expansion in the market, we are seeking high-energy professionals to join our team of customer service, marketing, sales and technology developer professionals. 

Strategic Channel Account Manager

The CLX Strategic Channel Account Manager is responsible for driving an increase in revenues for specific CLX channel categories including partner alliances (PERC, Vision Source, Others), distributor partners, and practice management systems. This is accomplished by leading the key strategic execution and collaboration efforts for marketing, on-boarding, education, customer service and strategic plans and workflows that drive sales and ongoing usage of CLX within specific channels. Success in this role will be achieved through consultative and collaborate relationships with the key executive management teams in each channel, as well as the associated administrators and managers in each channel.

Primary Responsibilities

  • Achieve revenue and CLX penetration goals within assigned channels
  • Manage multiple channels, developing positive working relationships with all key channel and customer touch points
  • Prepare and maintain annual marketing and implementation plans for key CLX channels
  • Account management for each active channel including weekly / monthly updates for CLX user counts, marketing and communications activities, education and promotion for meetings and conferences, and overall channel adoptions rate and customer service
  • Work closely with CLX marketing and sales management teams on day to day operational processes and CLX product team to communicate and promote system functionality enhancements and updates
  • Collaborate with channels to execute on agreed upon meeting, conference and promotional plans to optimize awareness and adoption of CLX as main platform
  • Prepare weekly, monthly, and quarterly updates to internal teams to maintain ongoing scorecard along with key initiatives needed to meet company goals
  • Coordinate and collaborate with ELOA teams and leadership to provide value-add programs
  • Deliver quarterly / semiannual business reviews for key channel executives and managers


Skills & Characteristics

  • Dynamic personality that is goal-oriented and able to lead teams and drive projects
  • Experience developing relationships with executive level and management level within customer organizations
  • Extremely organized and able to quickly articulate key actions steps
  • Highly developed negotiation skills
  • Experience managing a complex customer with documented success
  • Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
  • Strong ability to partner and communicate at an advanced level in industry
  • Exceptional communication and presentation skills required; both verbal and written
  • Strong influencing skills. Demonstrated ability to develop and maintain effective relationships and influence key decision makers. Demonstrated ability to influence vertically and horizontally.
  • Must be willing to travel (50%+).
  • Demonstrated ability to lead, develop and drive team performance and results.


Experience

  • Bachelor’s degree in Business Management or related field
  • 7 to 10 years sales experience
  • Optical selling experience highly preferred, web-based software account management experience a plus
  • 2+ years of proven success with project management experience
  • Proficiency with Windows XP, MS Outlook, Word, PowerPoint and Excel required
  • Strong business acumen and understanding of such areas as finance, budgets, margins, return on investment, etc.


To apply, please email cover letter and resume to hr@optiport.com.

CONTACT US TO LEARN MORE

Order. Manage. Market.


​​Software Sales Representative

Position Overview
The CLX Sales Specialist serves as the primary contact for prospective clients.  Leads are produced for this individual through both traditional marketing and business development activities with partnering companies.  Responsibilities include  lead follow-up via phone and email, cultivating a strong relationship, qualifying and determining client needs, educating the decision maker on the features and benefits of the product, and closing the sale.  Performance metrics include both new customer acquisition and system upgrades designed to increase client marketing effectiveness and sales.  Prospective customers include optometrists and optometry clinics.

Primary Responsibilities

  • Follow-up on prospective leads via phone and email.
  • Utilizing a consultative sales approach, build relationships, determine the need, make recommendations and support the buying decision to provide world class customer service.
  • Assist both prospects and customers with questions from incoming calls and emails.
  • Conduct online demos with prospective customers on the use, benefits and features of the CLX product.
  • Train new customers on report usage and ideas for implementation.
  • Document each interaction in the CRM with relevant, detailed information for accurate, usable record keeping.
  • Manage the Prospect to Customer pipeline which includes in depth CRM documentation, timely follow-up and scheduling onboards with the Onboard Specialist.
  • Interact with Marketing and IT teams to relay valuable information about interactions to improve the message and product.
  • Work with Member Recruitment and Regional Leaders from the group purchasing division (Opti-Port) to increase lead generation
  • Interact with and transfer all closed business to the Onboarding Specialist to complete the sales cycle.
  • Cross train in onboarding for flexing purposes.


Ideal Candidate demonstrates these characteristics & skills

  • Personable
  • Consultative
  • Not afraid of challenges
  • Relationship builder
  • Team player
  • Excellent listener
  • Creative
  • Adaptable
  • Organized
  • Empathetic
  • Closer
  • Computer proficiency and strong, accurate analytical skills
  • Must be articulate with excellent verbal, written and presentation skills
  • Able to handle projects concurrently in a fast-paced, demanding and high-growth environment


Experience

  • Optical industry experience is a plus, but not necessary
  • 1-5 years Customer Service and/or Sales
  • In person or Online Presentation Experience
  • Leadership Experience


To apply, please email cover letter and resume to info@CLXsystem.com.

​​Onboarding and Customer Service Specialist

This positon is responsible for and supports the onboarding planning and execution for new CLX clients, and ongoing customer support for all CLX clients. The onboarding process includes coordinating system integration with the CLX and client IT teams, and CLX system training prior to placing a new client in “live” status. Establishes and maintains effective communications and support for CLX clients, internal teams and vendors.

Primary Responsibilities

  • Onboarding planning and execution for new CLX clients
  • Coordinates system integration with the CLX and client IT teams to ensure projects are assigned, documented and completed
  • CLX client system training
  • Proactive client engagement to drive CLX system usage, sharing best practices and obtaining feedback
  • Supports both prospects and customers, responding to questions from incoming calls, emails and web based communications
  • Works closely with the CLX IT, Sales and Marketing teams to relay valuable information about client interactions and feedback to improve messaging and product functionality
  • Documents all client and prospect interaction in the CLX CRM platform with relevant, detailed information for accurate, usable record keeping
  • Assists with technology projects as assigned


Skills & Characteristics

  • Detail oriented, highly organized
  • The ability to handle multiple projects concurrently in a fast-paced, demanding and high-growth environment
  • Strong project management skills
  • Timely and efficient in meeting deadlines
  • Excellent communication skills (verbal, written, and presentation)
  • Ability to train others
  • Team Player
  • Computer proficient


Experience

  • 1-3 years onboarding and technical support
  • In person and/or online training and presentation experience
  • Data entry, CRM experience
  • Eye care practice management experience preferred


To apply, please email cover letter and resume to info@CLXsystem.com.