​​​​Grow your contact lens business.

​​Software Sales Representative

Position Overview
The CLX Sales Specialist serves as the primary contact for prospective clients.  Leads are produced for this individual through both traditional marketing and business development activities with partnering companies.  Responsibilities include  lead follow-up via phone and email, cultivating a strong relationship, qualifying and determining client needs, educating the decision maker on the features and benefits of the product, and closing the sale.  Performance metrics include both new customer acquisition and system upgrades designed to increase client marketing effectiveness and sales.  Prospective customers include optometrists and optometry clinics.

Primary Responsibilities

  • Follow-up on prospective leads via phone and email.
  • Utilizing a consultative sales approach, build relationships, determine the need, make recommendations and support the buying decision to provide world class customer service.
  • Assist both prospects and customers with questions from incoming calls and emails.
  • Conduct online demos with prospective customers on the use, benefits and features of the CLX product.
  • Train new customers on report usage and ideas for implementation.
  • Document each interaction in the CRM with relevant, detailed information for accurate, usable record keeping.
  • Manage the Prospect to Customer pipeline which includes in depth CRM documentation, timely follow-up and scheduling onboards with the Onboard Specialist.
  • Interact with Marketing and IT teams to relay valuable information about interactions to improve the message and product.
  • Work with Member Recruitment and Regional Leaders from the group purchasing division (Opti-Port) to increase lead generation
  • Interact with and transfer all closed business to the Onboarding Specialist to complete the sales cycle.
  • Cross train in onboarding for flexing purposes.


Ideal Candidate demonstrates these characteristics & skills

  • Personable
  • Consultative
  • Not afraid of challenges
  • Relationship builder
  • Team player
  • Excellent listener
  • Creative
  • Adaptable
  • Organized
  • Empathetic
  • Closer
  • Computer proficiency and strong, accurate analytical skills
  • Must be articulate with excellent verbal, written and presentation skills
  • Able to handle projects concurrently in a fast-paced, demanding and high-growth environment


Experience

  • Optical industry experience is a plus, but not necessary
  • 1-5 years Customer Service and/or Sales
  • In person or Online Presentation Experience
  • Leadership Experience


To apply, please email cover letter and resume to info@CLXsystem.com.




CLX Onboarding and Customer Service Specialist

This positon is responsible for and supports the onboarding planning and execution for new CLX clients, and ongoing customer support for all CLX clients. The onboarding process includes coordinating system integration with the CLX and client IT teams, and CLX system training prior to placing a new client in “live” status. Establishes and maintains effective communications and support for CLX clients, internal teams and vendors.

Primary Responsibilities

  • Onboarding planning and execution for new CLX clients
  • Coordinates system integration with the CLX and client IT teams to ensure projects are assigned, documented and completed
  • CLX client system training
  • Proactive client engagement to drive CLX system usage, sharing best practices and obtaining feedback
  • Supports both prospects and customers, responding to questions from incoming calls, emails and web based communications
  • Works closely with the CLX IT, Sales and Marketing teams to relay valuable information about client interactions and feedback to improve messaging and product functionality
  • Documents all client and prospect interaction in the CLX CRM platform with relevant, detailed information for accurate, usable record keeping
  • Assists with technology projects as assigned


Skills & Characteristics

  • Detail oriented, highly organized
  • The ability to handle multiple projects concurrently in a fast-paced, demanding and high-growth environment
  • Strong project management skills
  • Timely and efficient in meeting deadlines
  • Excellent communication skills (verbal, written, and presentation)
  • Ability to train others
  • Team Player
  • Computer proficient


Experience

  • 1-3 years onboarding and technical support
  • In person and/or online training and presentation experience
  • Data entry, CRM experience
  • Eye care practice management experience preferred


To apply, please email cover letter and resume to info@CLXsystem.com.

Work With CLX...

Due to accelerated growth and CLX's strong positioning for continuous expansion in the market, we are seeking high-energy professionals to join our team of customer service, marketing, sales and technology developer professionals. 

CONTACT US TO LEARN MORE

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