CAREERS

Due to accelerated growth and CLX's strong positioning for continuous expansion in the market, we are seeking high-energy professionals to join our team of customer service, marketing, sales and technology developer professionals.

CAREERS

Due to accelerated growth and CLX's strong positioning for continuous expansion in the market, we are seeking high-energy professionals to join our team of customer service, marketing, sales and technology developer professionals.

CLX Implementation Specialist

Reporting to the CLX Sales Manager, this position is responsible for and supports the implementation planning and execution for new CLX clients and ongoing customer support for all CLX clients. The implementation process includes coordinating system integration with the CLX and client IT teams and CLX system training prior to placing a new client in “live” status.

Major Missions

The major missions for this role are:

  1. Coordinate integration and training of new and existing CLX customers.
  2. Manage communications with customers and resolves issues to prevent non-retention.
  3. Maintain process and best practices for prioritizing and managing client implementations.

Primary Responsibilities

  • Implementation planning and execution for new CLX clients.
  • Coordinate system integration with the CLX and client IT teams to ensure projects are assigned, documented and completed.
  • Perform CLX client system training.
  • Proactively engage clients to drive CLX system usage, sharing best practices and obtaining feedback.
  • Support both prospects and customers, responding to questions from incoming calls, emails and web-based communications.
  • Work closely with the CLX Product Manager, IT, Sales and Marketing teams to relay valuable information about client interactions and feedback to improve messaging and product functionality.
  • Document all client and prospect interaction in the CLX CRM platform with relevant, detailed information for accurate, usable record keeping.
  • Assist with projects as assigned.

 Skills & Characteristics

 

  • Detail-oriented and highly organized
  • Strong project-management skills
  • Timely and efficient in meeting deadlines
  • Excellent communication skills (verbal, written, and presentation)
  • Ability to train others
  • Team player

Experience

  • 1-3 years technical implementation and/or technical support
  • In person and/or online training and presentation experience
  • Computer proficiency including CRM experience
  • Eye care practice management experience preferred
  • Ability to handle projects concurrently in a fast-paced, demanding and high-growth environment
  • Able to work at a desk for extended period of time with exposure to noise from other employees

To apply, please email cover letter and resume to info@CLXsytem.com.

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