CAREERS

Due to accelerated growth and CLX's strong positioning for continuous expansion in the market, we are seeking high-energy professionals to join our team of customer service, marketing, sales and technology developer professionals.

CAREERS

Due to accelerated growth and CLX's strong positioning for continuous expansion in the market, we are seeking high-energy professionals to join our team of customer service, marketing, sales and technology developer professionals.

Sales and Customer Service Manager

The CLX Sales and Customer Service Manager will be primarily be responsible for managing the CLX Inside Sales and Customer Service teams to drive both new customer growth targets as well as existing customer support and education objectives.

Location: St. Louis, MO

Primary Responsibilities

  • Sales Management
  • Achieve growth and hit company sales targets by successfully managing inside sales team.
  • Manage CLX sales process from warm lead capture to system demo, sign up, onboard, and training.
  • Drive premium system upgrades with existing customers and improve customer engagement.
  • Establish and maintain consistent sales processes, CRM system management, and reporting and metrics programs.
  • Maintain consistent weekly and monthly KPIs and progress toward goal updates.
  • Manage recruiting, objectives and goal setting, coaching and performance management of inside sales and customer care team members
  • Customer Care Management
  • Improve CLX customer experience and create engaged customers
  • Manage team and process to take ownership of customer issues and following problems through to resolution
  • Set clear strategies and standard operating procedures to ensure consistent quality interactions and follow up with each and every customer

Skills & Characteristics

 

  • Dynamic personality that is goal oriented and able to lead teams and drive projects
  • Someone that can keep pace with a growing organization
  • Ability to continuously improve and grow with needs of company
  • Excellent written and verbal communication skills as well as presentation skills
  • Proven team player
  • Proven ability to work with and influence cross functionally without formal authority

Experience

  • Bachelor Degree in business field
  • Minimum of 5 years of experience in sales and customer service management
  • Proven success in managing a sales team to consistently achieve sales targets
  • Proven experience in managing a defined sales process with measurable stages and metrics
  • Software and/or Healthcare experience is preferred
  • Sales: 5 years (Preferred)
  • Customer Service: 5 years (Preferred)
  • Bachelor’s (Preferred)
  • Work Authorization: United States (required)

To apply, please email cover letter and resume to info@CLXsytem.com.

CLX Implementation Specialist

Reporting to the CLX Sales Manager, this position is responsible for and supports the implementation planning and execution for new CLX clients and ongoing customer support for all CLX clients. The implementation process includes coordinating system integration with the CLX and client IT teams and CLX system training prior to placing a new client in “live” status.

Major Missions

The major missions for this role are:

  1. Coordinate integration and training of new and existing CLX customers.
  2. Manage communications with customers and resolves issues to prevent non-retention.
  3. Maintain process and best practices for prioritizing and managing client implementations.

Primary Responsibilities

  • Implementation planning and execution for new CLX clients.
  • Coordinate system integration with the CLX and client IT teams to ensure projects are assigned, documented and completed.
  • Perform CLX client system training.
  • Proactively engage clients to drive CLX system usage, sharing best practices and obtaining feedback.
  • Support both prospects and customers, responding to questions from incoming calls, emails and web-based communications.
  • Work closely with the CLX Product Manager, IT, Sales and Marketing teams to relay valuable information about client interactions and feedback to improve messaging and product functionality.
  • Document all client and prospect interaction in the CLX CRM platform with relevant, detailed information for accurate, usable record keeping.
  • Assist with projects as assigned.

 Skills & Characteristics

 

  • Detail-oriented and highly organized
  • Strong project-management skills
  • Timely and efficient in meeting deadlines
  • Excellent communication skills (verbal, written, and presentation)
  • Ability to train others
  • Team player

Experience

  • 1-3 years technical implementation and/or technical support
  • In person and/or online training and presentation experience
  • Computer proficiency including CRM experience
  • Eye care practice management experience preferred
  • Ability to handle projects concurrently in a fast-paced, demanding and high-growth environment
  • Able to work at a desk for extended period of time with exposure to noise from other employees

To apply, please email cover letter and resume to info@CLXsytem.com.

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