CLX System

CAREERS

Due to accelerated growth and CLX's strong positioning for continuous expansion in the market, we are seeking high-energy professionals to join our team of customer service, marketing, sales and technology developer professionals.

CAREERS

Due to accelerated growth and CLX's strong positioning for continuous expansion in the market, we are seeking high-energy professionals to join our team of customer service, marketing, sales and technology developer professionals.

Software Sales Representative

The CLX Regional Account Manager is a hybrid position that serves as the primary contact for prospective clients and provides consultation with existing accounts to minimize fall-off and increase retention. Leads are produced for this individual through both traditional marketing and business development activities with partnering companies, as well as outreach through various channel contacts. Responsibilities include lead follow-up via phone and e-mail, cultivating a strong relationship, qualifying and determining client needs, educating the decision maker on the features and benefits of the product, and closing the sale. Following the sale, focus is placed on retention and consultation to assist clients in utilizing CLX to its full potential. Performance metrics include new customer acquisition, system upgrades designed to increase client marketing effectiveness and sales, and customer retention.

Primary Responsibilities

  • Follow-up on prospective leads via phone and email.
  • Utilizing a consultative sales approach, build relationships, determine the need, make recommendations and support the buying decision to provide world class customer service.
  • Assist both prospects and customers with questions from incoming calls and emails..
  • Conduct online demos with prospective customers on the CLX Capture Strategy
  • Perform regular business reviews with members to review activity and propose improvements to ensure maximum value is being received. These reviews will include:
    • Optimization Analysis
    • Goal setting
    • Plans for improvement
  • Document each interaction in the CRM with relevant, detailed information for accurate, usable record keeping.
  • Manage the Prospect to Customer pipeline which includes in depth CRM documentation, timely follow-up and scheduling onboards with the Onboard Specialist.
  • Interact with Marketing and IT teams to relay valuable information about interactions to improve the message and product.
  • Work with the Strategic Channel Manager and various channel contacts to lead generation
  • Interact with and transfer all closed business to the Onboarding Specialist to complete the sales cycle.
  • Cross train in onboarding for flexing purposes.

 Skills & Characteristics

  • Dynamic personality that is goal oriented and able to lead teams and drive projects
  • Someone that can keep pace with a growing organization
  • Ability to continuously improve and grow with needs of company
  • Strong written and oral communication skills
  • Problem solver with strong analytical skills
  • Proven team player

Experience

  • Optical industry experience is a plus, but not necessary
  • 1-5 years Sales and/or Customer Service
  • In person or online presentation experience
  • Leadership experience

CLX Customer Success Specialist

This position is responsible for and supports the onboard planning and execution for new CLX clients, and ongoing customer support for all CLX clients. The onboarding process includes coordinating system integration with the CLX and client IT teams, and CLX system training prior to placing a new client in “live” status. Establishes and maintains effective communications and support for CLX clients, internal teams and vendors.

Primary Responsibilities

  • Onboard planning and execution for new CLX clients.
  • Coordinates system integration with the CLX and client IT teams to ensure projects are assigned, documented and completed.
  • CLX client system training.
  • Proactive client engagement to drive CLX system usage, sharing best practices and obtaining feedback.
  • Supports both prospects and customers, responding to questions from incoming calls, emails and web-based communications.
  • Works closely with the CLX IT, Sales and Marketing teams to relay valuable information about client interactions and feedback to improve messaging and product functionality.
  • Documents all client and prospect interaction in the CLX CRM platform with relevant, detailed information for accurate, usable record keeping.
  • Assists with technology projects as assigned.

 Skills & Characteristics

  • Detail oriented, highly organized
  • The ability to handle projects concurrently in a fast-paced, demanding and high-growth environment
  • Strong task and time management skills
  • Timely and efficient in meeting deadlines
  • Excellent communication skills (verbal, written, and presentation)
  • Ability to train others
  • Team player
  • Computer proficient
  • Able to work at a desk for extended periods of time with exposure to noise from other employees

Experience

  • 1-3 years onboarding, application troubleshooting and technical support
  • In person and/or online training and presentation experience
  • Data entry, CRM experience
  • Eye care practice management experience preferred

Opti-Port, a national alliance of eye care providers, developed the CLX system to help fulfill its mission to help build better eye care practices.  CLX, now the #1 contact lens ordering platform in the eye care industry, is a cloud-based management and marketing system.  CLX helps eye care providers simplify and streamline ordering, analyze and monitor key growth metrics, and increase revenues by utilizing automated CRM marketing campaigns to effectively compete with online competition. Recent upgrades to the system have significantly increased industry interest and enthusiasm.

To apply, please email cover letter and resume to in**@CL******.com.