CAREERS

Due to accelerated growth and CLX's strong positioning for continuous expansion in the market, we are seeking high-energy professionals to join our team of customer service, marketing, sales and technology developer professionals.

CAREERS

Due to accelerated growth and CLX's strong positioning for continuous expansion in the market, we are seeking high-energy professionals to join our team of customer service, marketing, sales and technology developer professionals.

CLX Implementation Specialist

Reporting to the CLX Sales Manager, this position is responsible for and supports the implementation planning and execution for new CLX clients and ongoing customer support for all CLX clients. The implementation process includes coordinating system integration with the CLX and client IT teams and CLX system training prior to placing a new client in “live” status.

Major Missions

The major missions for this role are:

  1. Coordinate integration and training of new and existing CLX customers.
  2. Manage communications with customers and resolves issues to prevent non-retention.
  3. Maintain process and best practices for prioritizing and managing client implementations.

Primary Responsibilities

  • Implementation planning and execution for new CLX clients.
  • Coordinate system integration with the CLX and client IT teams to ensure projects are assigned, documented and completed.
  • Perform CLX client system training.
  • Proactively engage clients to drive CLX system usage, sharing best practices and obtaining feedback.
  • Support both prospects and customers, responding to questions from incoming calls, emails and web-based communications.
  • Work closely with the CLX Product Manager, IT, Sales and Marketing teams to relay valuable information about client interactions and feedback to improve messaging and product functionality.
  • Document all client and prospect interaction in the CLX CRM platform with relevant, detailed information for accurate, usable record keeping.
  • Assist with projects as assigned.

 Skills & Characteristics

 

  • Detail-oriented and highly organized
  • Strong project-management skills
  • Timely and efficient in meeting deadlines
  • Excellent communication skills (verbal, written, and presentation)
  • Ability to train others
  • Team player

Experience

  • 1-3 years technical implementation and/or technical support
  • In person and/or online training and presentation experience
  • Computer proficiency including CRM experience
  • Eye care practice management experience preferred
  • Ability to handle projects concurrently in a fast-paced, demanding and high-growth environment
  • Able to work at a desk for extended period of time with exposure to noise from other employees

Business Analyst/Project Manager

Opti-Port is looking for an experienced Business Analyst/Project Manager to help manage the explosive growth it is experiencing with its flagship software system, CLX. CLX is a web-based contact lens management system (www.clxsystem.com) that helps Eye Care practices implement a more strategic and comprehensive omni-channel approach to managing their contact lens business.   Through a B2B and B2C model, CLX not only allows its users to be more efficient and drive their contact lens business within their office, but it also provides them an automated and convenient online platform for their patients to re-order contact lenses on behalf of the doctor.

Reporting directly to Product Manager, the CLX Business Analyst/Project Manager will primarily be responsible for managing key CLX strategic projects, as well as providing business analysis and data analysis for the CLX product supporting the CLX Product Manager in aligning projects to ensure continuous quality improvement. 

Major Areas of Responsibility

  1. Project Management for Designated Strategic Projects
    1. Project management driving cross-functional teams for key projects that leverage teams within Opti-Port and across strategic partner companies (OOGP, Alliances, Essilor, etc)
    2. Potential projects may include:
      • Combining contact lens offer including into Essilor Experts programs
      • Merging existing business channels into the CLX platform
      • Programs related to Vision Source engagement (e.g. manufacturer specific rebate for direct to patient subscription)
      • Driving results with existing OOGP/CLX promotional offerings
      • Other future opportunities
  2. Business Analysis
    1. Review existing client data to help align projects and drive new clients to best practices
    2. Review CLX workflows and client interactions to ensure most efficient processes are utilized
    3. Work closely with CLX Product Manager to ensure project pipeline is aligned with Company strategic goals and efforts
    4. Understand resource requirements and constraints across all projects to ensure optimal workload and efficiency for timely project completion
  3. Data Analysis
    1. CLX is the industry leader in data collection and analysis
      1. Assist Product and Sales team in data analysis for index measurement
      2. Collaborate on report design for use both internally and externally
      3. Review existing reporting capabilities and provide input on strategy for improvement

 Skills & Characteristics

 

  • Dynamic personality that is goal-oriented
  • Strong leadership with demonstrated ability to drive projects and meet customer expectations and deadlines
  • Excellent communication skills – written, verbal and presentation
  • Highly organized and analytical
  • Capable of prioritizing tasks appropriately
  • Strong time management skills
  • A good listener capable of working in a consultative manner
  • Team player that has ability to work in a fast-paced environment and continuously learn and grow with needs of the organization
  • Ability to travel as-needed

Experience

  • Bachelor degree in related area(s)
  • 3-5 years experience in business analytics
  • 3-5 years experience in project management
  • Proven ability to interact and communicate effectively with senior and mid-level customers and internal management personnel
  • Proven team player that has been effective in influencing and successfully executing on projects across functional teams without formal supervising authority
  • Proficient in Microsoft Office Suite (Outlook, Word, PowerPoint)
  • Expert Excel knowledge a plus
  • Proficient in MS Project
  • Data analytics and reporting through SQL based platforms a plus
  • Project management certification a plus

To apply, please email cover letter and resume to info@CLXsytem.com.

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